Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Frequently Asked Questions

Custom and personalised orders

Please contact me for restock requests, custom sizes and wedding orders.

Care instructions

Please follow the Jewellery Care guide tips to maintain the beauty of your Louci fashion jewellery pieces

Sizing details

I include detailed sizing information as part of each individual product’s description but please contact me if you require further assistance.
Freshwater cultured pearls and natural crystals vary in shape and size making each piece of jewellery unique.

Can I track my order up to delivery?

For your peace of mind your order will be shipped by registered mail so that you can follow it’s journey using the tracking number provided.

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